Privacy Policy & Terms of services
Here at SF Amity Digital Services, we respects your privacy and is committed to protect your personal data. Your information is in good hands.
A) Privacy Policy
This Privacy Policy explains how SF Amity Digital Services ("we," "our," or "us") collects, uses, discloses, and safeguards your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable laws. By using our services, you ("you" or "customer") agree to the practices outlined in this Privacy Policy.
1. Our Commitment to Your Privacy
Your trust is vital to us, and we are dedicated to handling your personal data with care as according to Personal Data Protection Act (PDPA) of 2010 in Malaysia. Whether you are a client, prospective customer, or visitor to our website, we are transparent about how your data is collected and used to ensure a secure and respectful experience.
2. Personal Data That We Collect
As requirements, we may collect these types of personal information to provide you with our services:
> Identity Information: Name, identification number (NRIC, passport), gender.
> Contact Details: Email address, contact number.
> Technical Data: IP address, browser type, activities on our website.
> Payment Details: Bank account information, credit card details for transactions, etc.
> Service Information: Records of your engagement with our services (inquiries, contacts).
3. How We Collect Your Data
We acquire your data from here:
> When you fill up a form on our site or submit an inquiry.
> When you interact with us via phone or email.
> When you subscribe to our services
4. Why We Collect Your Data
Your personal data is collected to assist with our operations including:
> Delivering the services or solutions you request.
> Communicating with you about updates, offers, or services update.
> Processing transactions and invoices smoothly.
> Enhancing your experience through website improvements.
> Meeting legal and regulatory compliances.
5. Sharing Your Personal Data
We respects your privacy and do not sell your personal data. However, we may disclose them under specific circumstances:
> To service providers: External parties assisting with service delivery, such as payment gateway or hosting provider.
> To legal entities: In compliance with legal requirements or court orders.
> During business transactions: If part of a merger, acquisition, or other corporate activity.
6. Protecting Your Data
We adopt organizational measures to protect your personal data against unauthorized access, alteration, or loss. While we strive for comprehensive security, no system is completely infallible, and you are encouraged to take steps to secure your own data, such as safeguarding login credentials.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Unnecessary data is securely deleted or anonymized.
8. Your Rights under PDPA
You have several rights concerning your personal data, including:
> The right to access and review the personal data we hold about you.
> The right to request corrections to inaccurate or outdated information.
> The right to withdraw consent for certain processing activities, subject to legal and contractual restrictions.
To exercise your rights, do contact us at it.proamity@gmail.com.
9. Links to Third-Party Websites
Our website may include links to external websites. We are not responsible for the privacy practices or content of these third-party sites and encourage you to review their privacy policies independently.
10. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy to reflect changes in our practices or legal obligations. Any updates will be published on our website with a revised effective date.
Contact Us
For inquiries or concerns regarding this Privacy Policy, please reach out to us:
Email: it.proamity@gmail.com
Address: No 35-2, Jalan Tasik Utama 3, Sungai Besi, 57100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
B) Terms of Services
Effective Date: 15 January 2025
By using our services, you agree to these Terms of Service ("Terms"). These Terms form a legally binding agreement between you ("you" or "customer") and SF Amity Digital Services ("we," "our," or "us").
1. General
These terms may be revised periodically. Continued use of our services after changes are made constitutes acceptance of the updated Terms.
> We reserve the right to refuse service to anyone, for any reason at anytime.
> All services are provided subject to compliance with applicable Malaysian laws and regulations.
2. Our Responsibilities
We will provide services as outlined in the agreed-upon product descriptions with reasonable skill and care.
> Your personal data will be handled in accordance to our privacy policy.
> We receive rights to perform updates, maintenance, or service adjustments that may disrupt the services. Customers will be notified in advance whenever possible.
3. Customer Responsibilities
You are responsible for maintaining the security and confidentiality of your account information.
> All activities conducted through your account are your own responsibility. You agree to notify us immediately in case of any breaches or unauthorized access.
> You must comply with all applicable laws, including intellectual property laws, when using our services
> Payment for services must be made in full within the invoice period. Any late payment may result in suspension or termination of services.
4. Payment and Refunds
All payments are due as per the invoice schedule. Payments can be made via bank transfer, online payment platforms, or other approved methods.
> Refunds are only issued under exceptional circumstances at our sole discretion. Setup fees, third-party products, and ongoing service charges are non-refundable.
> We reserve the right to impose a reactivation fee for accounts suspended due to non-payment.
5. Services
Our services may only be used for lawful purposes. Prohibited activities includes, but not limited to:
> Spamming or sending unsolicited emails.
> Hosting unlawful content.
> Attempting to breach the security of our systems or other customers' data.
If any prohibited activities are detected, we reserve the right to suspend or terminate the service without prior notice. We do not guarantee uninterrupted service and are not responsible for service interruptions caused by external factors beyond our control.
6. Intellectual Properties
All intellectual property rights for the software, tools, and content provided by us remain our property or the property of our licensors.
> You are granted a limited, non-transferable license to use our services as per the agreed terms.
> You may not copy, distribute, or amend any software or tools provided by us without prior written consent.
7. Limitation of Liability
We are not liable for any accidental, incidental, or consequential damages arising from the use of our services.
> Our total liability is limited to the amount paid by the customer for the specific service in contention during the 12 months preceding the claim.
8. Termination
You may terminate your account at any time by providing written notice. We also reserve the right to terminate your account without notice for:
> Breach of any Terms
> Engagement in lawful activities
> Non-payment of fees
Upon termination, access to your account and associated services will cease. Any outstanding fees remain payable.
9. Privacy and Data Protection
Your personal data will be processed in accordance with our Privacy Policy, which complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
> We implement reasonable security measures to protect your data but cannot guarantee absolute security.
10. Governing Law
These terms are governed by the laws of Malaysia. Any disputes arising from these will be resolved in Malaysia courts.
Contact Us
For inquiries or concerns regarding this Privacy Policy, please reach out to us:
Email: it.proamity@gmail.com
Address: No 35-2, Jalan Tasik Utama 3, Sungai Besi, 57100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur